At a multi-connector site, the location name may not identify the equipment used. Record the unit and connector reference from the receipt or app. This allows the operator to examine the relevant session rather than an unrelated charger.
What to tell us
- Site name.
- Unit and connector.
- Session timestamp.
Before arranging work
A useful charging report keeps the vehicle message and charger message separate. It also distinguishes a rejected session from one that starts and then stops. Ask the equipment operator about its records when the issue involves a public or home charger.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.