Vehicle error is often too broad to identify a component. Ask the operator for the session record and preserve the car’s own messages. The workshop needs both sides of the event before deciding whether vehicle diagnosis is appropriate.
What to tell us
- Station identifier.
- Time of incident.
- Car display message.
Before arranging work
A useful charging report keeps the vehicle message and charger message separate. It also distinguishes a rejected session from one that starts and then stops. Ask the equipment operator about its records when the issue involves a public or home charger.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.