Tell the repairer that the noise predates the accident. This prevents an old complaint being treated as new damage without evidence. Keep earlier invoices or messages where available and distinguish changes noticed after the incident.
What to tell us
- Pre-incident history.
- Changes after impact.
- Previous assessment.
Before arranging work
Identify the actual drivetrain before applying conventional gearbox advice. Keep mechanical findings, electronic reports and replacement-part identity together. Ask which work has been confirmed and which remains a proposed diagnostic step.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
Related questions
- Hybrid transmission repair needs a shared report between specialists
- Hybrid transmission terminology differs between garages
Browse EV workshop, charging hardware and hybrid repair questions.