Use these guides when arranging an EV workshop visit or discussing charging, heating, engine or transmission work on a hybrid. They help you explain the symptoms, compare the proposed work and prepare useful records. The repairer must follow the instructions for the vehicle.
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EV workshop logistics
- Booking an EV assessment when the charge level is very low
- EV repair enquiry when only one key is available
- EV workshop appointment after the vehicle has been offline for months
- EV assessment when a parking space has restricted recovery access
- EV repair booking with an unresolved manufacturer campaign
- An EV arrives with parts already removed by another garage
- EV assessment requested by a garage rather than the owner
- EV needs assessment while an insurer is arranging body repairs
- EV module enquiry without removing the component
- EV assessment when the owner is arranging transport from another city
Charging hardware scope
- Onboard charger quote also mentions a coolant repair
- EV charger assembly returned from testing with no fault found
- Charging socket inspection recommends replacement of its harness
- EV charging repair requires a software operation after hardware installation
- Replacement charging cable has a different current rating
- EV charging inlet seal damage without an electrical warning
- Charging repair quote excludes the home installation
- EV charging fault investigated with a borrowed cable
- EV charging hardware removed before the original codes were saved
- Charging equipment repair and vehicle repair need separate authorisation
EV thermal evidence
- EV cabin temperature setting changes but measured comfort does not
- EV heater complaint occurs only with a particular driver profile
- EV cooling repair report does not identify the affected circuit
- EV cooling system message appears after a bumper was removed
- EV cabin heat fluctuates while battery temperature remains normal
- EV coolant colour is being used to identify its specification
- EV heater replacement estimate includes an isolation assessment
- EV climate warning occurs after an extended software session
- EV cooling repair has a follow-up level check requested
- EV thermal complaint disappears in a warm workshop
Hybrid engine assessment
- Hybrid engine fault is recorded separately from a battery warning
- Hybrid engine repair quote excludes hybrid-system diagnosis
- Hybrid engine oil service followed by a new starting complaint
- Hybrid misfire complaint occurs when the engine joins electric driving
- Hybrid petrol engine has not been used much before a repair enquiry
- Hybrid engine cooling repair and inverter cooling repair are confused
- Hybrid engine software recommendation without a matching vehicle identity
- Hybrid engine runs smoothly in the workshop but poorly on the first morning start
- Hybrid engine replacement paperwork omits the donor identity
- Hybrid engine fault remains after the battery was assessed as healthy
Hybrid transmission enquiries
- Hybrid transmission terminology differs between garages
- Hybrid gear warning appears only after selecting a towing mode
- Hybrid transmission replacement was followed by a new electrical code
- Hybrid transmission repair quote includes adaptation but no description
- Hybrid drive concern occurs only when the engine is off
- Hybrid transmission warning follows a fluid leak repair
- Hybrid gearbox enquiry when an online part listing says universal fit
- Hybrid transmission fault report contains only a dashboard photograph
- Hybrid gearbox noise was present before an unrelated collision
- Hybrid transmission repair needs a shared report between specialists