A receipt may establish that a session was opened without proving useful energy reached the battery. Obtain the energy figure and duration rather than the payment total alone. Share the operator’s session reference with the vehicle warning record.
What to tell us
- Delivered energy.
- Session duration.
- Operator reference.
Before arranging work
A useful charging report keeps the vehicle message and charger message separate. It also distinguishes a rejected session from one that starts and then stops. Ask the equipment operator about its records when the issue involves a public or home charger.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.