These terms cover purchases from AXION Automotive at Unit 2, Long Wittenham Road, Didcot, Oxfordshire, OX11 9BH. Contact support@axionautomotive.co.uk or 07440 134303 about an order.
Ordering equipment
Check the model, included accessories, vehicle coverage and delivery estimate before ordering. Add the item to your basket, enter your delivery details and review the total before paying. Prices are in pounds sterling. Any delivery charge is shown before payment. An enquiry-only listing is not an order.
We email an order acknowledgement after checkout. If an item cannot be supplied, we will contact you and refund any payment for it. We will not substitute a different product without your agreement. Software licences, subscriptions and manufacturer accounts are included only where the product description says so.
Delivery
Delivery estimates appear on each product page and include processing where stated. Some goods are dispatched directly by fulfilment partners and separate items may arrive in separate parcels. Tracking is sent after dispatch when available. Contact AXION about a late, missing or damaged delivery. Unless a different period is agreed, goods will be delivered within 30 days.
Changing your mind
UK consumers buying goods online can cancel up to 14 days after delivery without giving a reason, then have a further 14 days to return them. Tell us by email or post. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is needed to establish their nature, characteristics and functioning.
You pay the direct return cost for a change-of-mind return. Pack the item securely and retain proof of posting. We refund using the original payment method, including standard outward delivery charges, within 14 days of receiving the goods or evidence that you have sent them back, whichever is earlier. Extra charges for premium delivery are not refunded. Sale items have the same cancellation rights.
Faulty or incorrect goods
Contact AXION with your order number and a description of the problem. UK consumers generally have a 30-day right to reject faulty goods, with further repair, replacement or refund rights afterwards. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods. Manufacturer warranties are additional to your legal rights. Nothing in these terms limits your statutory rights.
Returning an item
Our return and correspondence address is AXION Automotive, Unit 2, Long Wittenham Road, Didcot, Oxfordshire, OX11 9BH. Contact us for return instructions and include your order number. Do not send a return directly to a manufacturer or fulfilment partner unless we arrange it.
Repair services and trade orders
Repair and diagnostic work is subject to the scope and price agreed with you. Additional work requires your agreement. Consumers who book a service remotely normally have 14 days to cancel. Work during that period begins only at your express request; a proportionate charge may apply for work supplied before cancellation. The right ends after full performance only with the required consent and acknowledgement. Business purchases are subject to the written terms agreed for that order; consumer cooling-off rights apply to consumers.
Cancellation form
You can use this wording, but do not have to use a particular form. Send it to our email or postal address above.
I give notice that I cancel my contract for the following goods or services.
Order number
Goods or service
Ordered on / received on
Your name and address
Date
Signature, if sent on paper