A cable caught or loaded during an incident needs to be treated as a separate item from the car. A connector can appear tidy while its history still matters to the equipment owner or assessor.
How to approach the assessment
Do not reuse the cable merely because the outer insulation looks intact. Tell the charging operator if public equipment was involved and follow their incident process. Give the vehicle workshop the sequence of events without assuming the cable alone explains a charging fault.
Useful details to send
- Whether charging was active.
- Cable and charger ownership.
- Any existing equipment inspection or incident reference.
Arrange the right assessment
This is enquiry guidance, not a high-voltage repair procedure. Do not open battery packs or work on high-voltage equipment. Agree the vehicle assessment and transport arrangements with the receiving workshop first.
Ask AXION about your repair or read our EV and hybrid assessment information. Workshop visits are by appointment in Didcot. Confirm suitability before posting any removed module.