Tell the workshop exactly what was reset or disconnected, even if it seemed harmless. A reset can change the visible evidence without addressing the underlying complaint.
How to approach the assessment
Write down the order of actions and whether the vehicle behaved differently afterwards. Do not repeat the process to recreate the original state. The assessor needs to distinguish the initial fault from conditions introduced during troubleshooting.
Useful details to send
- Original warning or symptom.
- Reset method and timing.
- Current ready state and messages.
Arrange the right assessment
This is enquiry guidance, not a high-voltage repair procedure. Do not open battery packs or work on high-voltage equipment. Agree the vehicle assessment and transport arrangements with the receiving workshop first.
Ask AXION about your repair or read our EV and hybrid assessment information. Workshop visits are by appointment in Didcot. Confirm suitability before posting any removed module.