A hybrid may change operating state while someone is discussing a fault beside it. Tell the workshop whether the vehicle is ready to drive rather than assuming a quiet engine means it is switched off.
How to approach the assessment
For an enquiry, describe the dashboard state and the circumstances of the complaint. Do not leave a ready vehicle unattended or perform under-bonnet checks because the engine happens to be silent. The technician should control how the symptom is demonstrated.
Useful details to send
- Displayed ready state.
- Conditions when the engine starts.
- Whether the behaviour differs from previous normal use.
Arrange the right assessment
This is enquiry guidance, not a high-voltage repair procedure. Do not open battery packs or work on high-voltage equipment. Agree the vehicle assessment and transport arrangements with the receiving workshop first.
Ask AXION about your repair or read our EV and hybrid assessment information. Workshop visits are by appointment in Didcot. Confirm suitability before posting any removed module.