The advertised rating alone does not describe what either session delivered to your vehicle. Compare the actual session conditions and records. A different charging curve does not by itself establish a vehicle hardware defect.
What to tell us
- Starting charge.
- Session power record.
- Ambient conditions.
Before arranging work
A useful charging report keeps the vehicle message and charger message separate. It also distinguishes a rejected session from one that starts and then stops. Ask the equipment operator about its records when the issue involves a public or home charger.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.