Ask under which conditions the behaviour appeared and whether it was repeatable. An intermittent finding should be described with its uncertainty. Avoid converting a limited observation into a guaranteed component diagnosis.
What to tell us
- Observed behaviour.
- Test conditions.
- Repeatability.
Before arranging work
A bench result has a defined scope. Ask which functions and conditions were assessed, and keep it with the vehicle-side findings. Before dispatch, confirm the workshop accepts the specific unit and understands the original complaint.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
Related questions
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