Send an uncropped image that preserves the entire label if it can be obtained safely. Missing suffixes or adjacent identifiers can complicate compatibility decisions. Do not guess unreadable characters in a parts enquiry.
What to tell us
- Full label.
- Vehicle identity.
- Purpose of assessment.
Before arranging work
A bench result has a defined scope. Ask which functions and conditions were assessed, and keep it with the vehicle-side findings. Before dispatch, confirm the workshop accepts the specific unit and understands the original complaint.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
Related questions
- Original and donor modules arrive without clear labels identifying them
- Module test result refers to a fault different from the customer’s complaint
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