A latch-related message needs the exact wording and sequence. Do not hold the connector in place or defeat its locking mechanism. Explain whether the session began normally and whether the connector released afterwards without force.
What to tell us
- Warning wording.
- Session stage.
- Normal release behaviour.
Before arranging work
A useful charging report keeps the vehicle message and charger message separate. It also distinguishes a rejected session from one that starts and then stops. Ask the equipment operator about its records when the issue involves a public or home charger.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.