Diagnostic Report Uses the Wrong Vehicle Description

A scan report showing an incorrect engine, model year or variant should be checked before its conclusions are used. Automatic identification and manual menu selection are helpful tools, but the selected description still needs to match the vehicle and controller being assessed.

Resolve the mismatch

Provide the actual vehicle details and a photograph of the relevant module label if safely accessible. Ask the scanning garage whether the displayed description is a tool-label issue or whether an incorrect diagnostic selection affected the session.

Do not use a procedure merely because it becomes available under another model’s menu. Coding, service functions and interpretations can depend on the correct application. Preserve the original report and any corrected rescan so the difference is clear. An enquiry should explain the mismatch instead of quietly editing the report’s title. Accurate identification is especially important when the next proposed step involves a replacement module or a programming operation.

Related help

Browse all fault guides or use the vehicle module finder to prepare your enquiry. Send your vehicle details, what has gone wrong and any scan or test results. Contact us before booking or posting a module so we can check whether we can help.

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