A working charging session with an unavailable app is a different enquiry from a vehicle that refuses to charge. Record the vehicle display and app behaviour separately.
How to approach the assessment
Connectivity, account pairing or disturbed communications equipment may need review, but an offline app is not proof of a damaged battery. Tell the workshop whether other connected services stopped at the same time. Do not share passwords in a public repair enquiry.
Useful details to send
- Vehicle display during an actual session.
- Other remote functions affected.
- Telematics or interior components replaced.
Arrange the right assessment
This is enquiry guidance, not a high-voltage repair procedure. Do not open battery packs or work on high-voltage equipment. Agree the vehicle assessment and transport arrangements with the receiving workshop first.
Ask AXION about your repair or read our EV and hybrid assessment information. Workshop visits are by appointment in Didcot. Confirm suitability before posting any removed module.