A vehicle that starts normally but will not lock from an exterior touch button has a specific access complaint. Starting successfully does not verify every exterior sensor, handle or operating condition involved in keyless locking.
Compare the normal routes
State whether remote-button locking works and whether the problem affects one handle or every handle. Follow the owner’s instructions about key position and door closure. Note rain, freezing conditions, handle repairs or recent battery changes.
Do not leave the vehicle unsecured while assuming the touch command worked; verify locking through the normal indicators and manual guidance. A workshop should identify whether the exterior request is detected and whether the vehicle permits it. Provide photographs of any warning and describe the exact control used. Keeping locking, unlocking and starting observations separate helps avoid unnecessary immobiliser programming when the complaint concerns a local access function or operating condition.
Related help
Browse all fault guides or use the vehicle module finder to prepare your enquiry. Include the vehicle, symptoms, complete fault codes and any previous test results. Assessment scope and compatibility must be confirmed before booking or sending a unit.