A schedule in the car can conflict with one in the wallbox or energy service and prevent charging from starting. Compare the enabled days, departure settings and displayed time before assuming a charger module has failed.
Build a schedule record
Save screenshots from both controls and note whether an ordinary immediate-charge request works. Include changes to tariffs, apps or daylight-saving settings. A successful immediate session and a failed scheduled session are different diagnostic observations.
Use only the normal user controls. Do not alter protective installation settings. If the schedule is correct but charging still fails, give the workshop and charger provider the same timestamps so vehicle and station records can be compared.
Need help with this fault?
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Browse this collection or prepare a vehicle and module enquiry. Tell us about the vehicle, the fault and any tests already done. Contact our Didcot workshop before travelling or posting a module. Visits are by appointment.