Separate account authorisation from vehicle charging faults. A rejected account or access token is an operator enquiry unless the vehicle also reports a fault. Keep passwords private and provide the error wording rather than account credentials.
What to tell us
- Operator error.
- Vehicle message.
- Date account changed.
Before arranging work
A useful charging report keeps the vehicle message and charger message separate. It also distinguishes a rejected session from one that starts and then stops. Ask the equipment operator about its records when the issue involves a public or home charger.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.