A changed completion estimate is different from an unexpected interruption. First establish whether the requested target was reached. Report early termination with an error separately from a successful charge that took less time than predicted.
What to tell us
- Requested target.
- Final percentage.
- Completion or error message.
Before arranging work
A useful charging report keeps the vehicle message and charger message separate. It also distinguishes a rejected session from one that starts and then stops. Ask the equipment operator about its records when the issue involves a public or home charger.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.