If two businesses are involved, agree who is investigating each side and who can approve changes. This avoids duplicated charges and assumptions. Keep session references with both reports so the findings can be compared.
What to tell us
- Equipment operator.
- Vehicle repairer.
- Agreed scope for each.
Before arranging work
Charging problems can involve the vehicle, cable, equipment or installation. Define which part has actually been assessed. Use qualified vehicle and electrical specialists for their respective work; do not probe charging contacts or modify protective equipment.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
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