Ask how the finding relates to the original symptom and whether further assessment is needed. A genuine secondary fault may not explain the customer’s concern. Keep the distinction visible in the repair approval process.
What to tell us
- Original complaint.
- Reported finding.
- Proposed relationship.
Before arranging work
A bench result has a defined scope. Ask which functions and conditions were assessed, and keep it with the vehicle-side findings. Before dispatch, confirm the workshop accepts the specific unit and understands the original complaint.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
Related questions
- What to send for a second opinion on an ECU diagnosis
- Comparing two repair opinions when they use different fault descriptions
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