Do not scrape, clean or open the unit to reconstruct its identity. Provide the vehicle details and any earlier scan identification or photographs. The assessor must decide whether identification and assessment are possible and whether replacement is required.
What to tell us
- Vehicle identity.
- Earlier records.
- Exposure history.
Before arranging work
Restraint-system identity and repair history matter before any controller service is discussed. Follow the current manufacturer requirements for the vehicle and event. If controller replacement is required, crash-data clearing is not a substitute.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.