Document the condition and notify the assessor before dispatch. Physical damage can affect the service scope even when the original complaint seemed software-related. Do not straighten or reseal the casing to make it appear unaffected.
What to tell us
- Damage photographs.
- Removal history.
- Original complaint.
Before arranging work
A bench result has a defined scope. Ask which functions and conditions were assessed, and keep it with the vehicle-side findings. Before dispatch, confirm the workshop accepts the specific unit and understands the original complaint.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
Related questions
- Module label photo cuts off part of the identification
- Original and donor modules arrive without clear labels identifying them
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