Record the identity and suitability of the borrowed cable and the exact session result. A different result can be useful evidence but does not alone prove which original component failed. Do not borrow visibly damaged equipment for testing.
What to tell us
- Cable specifications.
- Session conditions.
- Messages on each attempt.
Before arranging work
Charging problems can involve the vehicle, cable, equipment or installation. Define which part has actually been assessed. Use qualified vehicle and electrical specialists for their respective work; do not probe charging contacts or modify protective equipment.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
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