Give the workshop the campaign information you already have. Campaign eligibility and an independent diagnosis are separate matters. Ask the manufacturer about its process before authorising work that might duplicate an available remedy.
What to tell us
- Campaign reference.
- Manufacturer response.
- Current complaint.
Before arranging work
Agree access, arrival condition and assessment scope before travelling or arranging delivery. A workshop needs to know about collision damage, water exposure or a partly dismantled vehicle in advance. A booking enquiry does not confirm that every proposed job is supported.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
Related questions
- An EV arrives with parts already removed by another garage
- EV assessment requested by a garage rather than the owner
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