Explain whether offline refers to the app, the screen or the whole vehicle being unused. Those situations need different preparation. Preserve any existing messages and let the workshop establish how to assess the car.
What to tell us
- Meaning of offline.
- Storage history.
- Current vehicle behaviour.
Before arranging work
Agree access, arrival condition and assessment scope before travelling or arranging delivery. A workshop needs to know about collision damage, water exposure or a partly dismantled vehicle in advance. A booking enquiry does not confirm that every proposed job is supported.
Ask AXION about this fault. Send the vehicle details and the information above. Please agree an appointment or postal assessment with us before travelling or sending a module.
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