Charging behaving differently, an unfamiliar drive message or a hybrid that runs the engine when you were not expecting it? Choose the closest question below. Each guide explains what to record before asking for help. Diagnosis and repair still need the instructions for your exact vehicle.
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EV charging records
- EV charging time estimate jumps before the session starts
- EV charging ends when a departure schedule becomes active
- Public charging receipt shows a session but the vehicle gained no charge
- EV charging fails after changing the account associated with the charger
- EV charging stops when the connector latch warning appears
- Charging station reports vehicle error without an explanation
- EV charging report mixes power and energy units
- Two rapid chargers advertise the same rating but charge differently
- EV charging finishes earlier than the displayed estimate
- An EV charging complaint needs the charger connector number
EV low-speed controls
- EV creep behaviour changes after selecting another drive setting
- EV hold indicator appears but the driver feels movement
- EV drive selector returns to neutral without an obvious reason
- EV parking mode indication flashes after shutting down
- EV low-speed warning sound seems absent
- EV accelerator response differs between driver profiles
- EV reverses normally but forward selection is unavailable
- EV auto-hold complaint began after brake work
- EV gear selection works from one control but not another
- EV parking brake message appears during charging
Electric drivetrain enquiries
- EV vibration occurs at one narrow road-speed range
- EV whine changes when cabin ventilation is switched off
- EV clicking comes from one wheel at low speed
- EV power warning appears while climbing a long hill
- EV drive unit was replaced but the original noise remains
- EV vibration starts after fitting different wheels
- EV drivetrain warning appears after wheel-bearing work
- EV makes a new sound only when selecting drive from cold
- EV acceleration is normal but coasting feels different after service
- EV drivetrain report names an assembly without a test result
Hybrid operating conditions
- Hybrid engine starts when the windscreen demister is selected
- Hybrid electric assistance differs between outward and return journeys
- Hybrid warning follows a misfuel incident
- Hybrid runs normally until the fuel level becomes low
- Hybrid warning appears after a long downhill journey
- Hybrid engine stop feels normal but restart is delayed
- Plug-in hybrid stops using electric mode after a long storage period
- Hybrid battery fan sound is noticed only by rear passengers
- Hybrid energy arrows disappear but the vehicle drives normally
- Plug-in hybrid charge percentage changes after switching operating modes
48-volt and auxiliary systems
- 48-volt warning on a mild hybrid does not identify a plug-in battery fault
- Mild hybrid loses stop-start but otherwise drives normally
- 48-volt concern after an auxiliary battery was replaced
- Mild-hybrid belt noise accompanies an electrical warning
- 48-volt system repair estimate includes several batteries
- Mild-hybrid warning appears after extended idling
- An auxiliary battery is mistaken for the traction battery in a report
- 48-volt module donor part offered without original identification
- Mild-hybrid warning returns after a software-only repair
- Explaining a mild-hybrid fault to a general repair garage